This worker also drew a black line on my wall close to the measures in two locations and attempted to say he didn’t get it done right up until l pointed out to him it wasn’t like that when he started working on my methods. This employee has set holes on 13 on the hardwood flooring product utilised on 13 actions the products really glance defective and definitely have to be switch. I are going to be contacting Jasmine in customer service first thing in the morning to see how we are going to take care of these problems. It's got truly been very annoying handling the Salesperson and workers who symbolize Empire A single They are really unquestionably unprofessional and so they don’t hold their commitments as well as get the job done is just not done in a stage for licensed pros who focus on carrying out hardwood floor installation which is an extremely poor reflection on this corporation.
We assure you that this is not the encounter that we want for our customers, and we apologize with the response you received. We’ll be in touch with you Soon To find out more.
We understand your stress, and we’re sorry to are aware that you have been inconvenienced by these problems. We’ll more look into your issues, and we’ll be in connection with you soon.
Your crew returned on July fifth, minus one particular worker who evidently was far too sick from partying within the 4th of July to show up at function. This two person crew arrived at about eight:30AM and labored till eleven:00PM along with the do the job good quality shows it. I won't go into discussing once more the shoddy function they preformed on making a new subfloor since we happen to be thru this dialogue way far too many times. The latest endeavor by them only resulted in them slicing strips of wood and stuffing Individuals strips down in the gaps amongst the hardwood floors and the subfloor that experienced Beforehand put in. You assured me that when they arrived for this most current energy to repair their former function, that Mike (your set up inspector) would be coming Together with the set up staff to be sure The task was completed appropriately. Mike, apparently, was sent off to another task and was not able to come to our household for even a quick peek.
They referred to as out as a result of holiday break. Like I don’t want to have a fantastic holiday with my family myself So I've my parents who're from away from city here. My infant boy or girl whom just bought from your healthcare facility without having where by to snooze.
June 14, 2018 at five:01 pm My expertise with Empire has become very good and negative. The carpet installers were terrific and arrived out in a brief length of time. Having said that, the blinds have taken 3 months For the reason that closing measurement and I haven’t listened to from any one on when they'd be put in. I have called the customer service multiple situations plus they couldn’t reveal why I’m suffering from these challenges.
We’re unhappy to listen to regarding your billing considerations, and realize that We have now given that spoken to you with regard to this subject. In the event you continue to possess queries and/or issues you should Call customersupport@ empire-today.com.
Please Get in touch with us at customersupport@ empire-today.com with the two your Speak to and get facts. We sit up for Listening to from you.
Also, we wanted to hold the floors looked at which was currently laid during the eating area resulting from buckling due to floors not remaining properly acclimated. Individuals floors were being installed 2012 and we nevertheless don't have any resolution to that situation. As a result of Mistaken colour Wooden becoming sent we experienced an empire carpet installation reviews additional 7 working day hold off which pushed again our cabinet put in.
I plan on crafting a letter in your CEO, Keith Weinberger. I've dealt with customer complaints for considered one of the biggest banking companies in New Jersey.
m. – 12:00am if this isn’t okay he can return on 9/5/2018. I’m upset While using the Salesperson Danny Gomez mainly because he lied about when employees would start off and stop the job. I come to feel this enterprise breached the deal by not being able to total work when they stated they might. When l contacted the Salesperson Danny Gomez he was reluctant to provide me professionals names and phone number so l could come up with a criticism. I have made an effort to connect with customer service and was informed the corporate would Get hold of me in 24 hrs becoming I haven't read something l tried to reach out towards the Salesperson but l understand he lied and can say anything at all to secure a sale that is unfortunate. If l don’t obtain a reaction from a supervisor to test to get this solved l will get a legal professional to dispute this contract for get the job done which was done!
The house was absolutely empty as we had just acquired it. For the work certain to be finish via the 7th, they had been even now working to the 10th. Unprepared to complete the operate. My son in regulation had to Visit the store and purchase wax rings and brown caulking for them.
six:) LVP – Kitchen area place 75sqft: installer made an effort to glue present naplock down rather then replace the naplock as was supposed to be.
July thirteen, 2018 at 12:forty pm Wow, I need to say some other phrases which i’m experience but that would only Allow you to believe that I'm some un-educated donkey’s powering. I've had phone calls all 7 days about my appt. today, confirming it had been going to happen. My spouse and I needed to go ahead and take day off perform and received up at 4:thirty am to filter almost everything within our grasp Bed room and also a spare place, so we might have carpet put in today. We concluded going anything about eight:00am. at eight:50am I had been contacting customer service since I hadn’t heard from anyone nonetheless. Whilst I had been on keep, I been given a simply call from customer service stating they did not have more than enough installers do full our put in today. All the things we personal which was in 4 rooms is currently shoved into two rooms. I can Dwell in this manner for enough time it could get them to setup carpet in two rooms but now not than that.